Job Description
Are you a top-tier technical professional looking for a high-earning opportunity? Apex Tech Solutions is seeking a Senior Remote Tech Support Specialist to join our elite team in Richmond, VA. We offer a premium compensation package, comprehensive benefits, and the flexibility of a fully remote work environment.
As a leader in the IT services industry, we are dedicated to providing exceptional support to our enterprise clients. If you possess advanced troubleshooting skills and a passion for technology, we want to hear from you.
Why Join Us?
- Premium Salary: Competitive compensation package ranging from $65,000 to $85,000 annually.
- Remote Flexibility: Work from the comfort of your home with a modern, fully remote infrastructure.
- Professional Growth: Access to continuous training and clear pathways to senior engineering roles.
- Health & Wellness: Comprehensive medical, dental, and vision coverage.
Key Responsibilities
- Provide advanced technical support via phone, email, and remote desktop tools to internal and external stakeholders.
- Diagnose and resolve complex hardware, software, and network connectivity issues efficiently.
- Manage and maintain user accounts, permissions, and security protocols within the Active Directory environment.
- Document all technical interactions and resolutions in our centralized knowledge base to improve team efficiency.
- Collaborate with cross-functional engineering teams to escalate and resolve critical system outages.
- Mentor junior support staff and participate in the onboarding of new team members.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent technical certification.
- Minimum of 3-5 years of experience in Tier 2 or Tier 3 technical support roles.
- Strong working knowledge of Windows, macOS, Linux, and mobile operating systems.
- Proficiency in troubleshooting network connectivity, VPN configurations, and software conflicts.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently in a remote setting while maintaining high productivity standards.
Apply today to secure your high-paying future in tech!
Responsibilities
- Provide advanced technical support via phone, email, and remote desktop tools.
- Diagnose and resolve complex hardware, software, and network connectivity issues.
- Manage user accounts and security protocols.
- Document interactions in the knowledge base.
- Collaborate with engineering teams on escalations.
- Mentor junior staff members.
Qualifications
- Associate’s degree in IT or equivalent certification.
- 3-5 years of Tier 2+ technical support experience.
- Strong knowledge of Windows, macOS, and Linux.
- Proficiency in network troubleshooting and VPNs.
- Excellent communication skills.
- Remote work experience.