Job Description
Are you looking for a career-defining Remote Job that offers flexibility and growth?
At Apex Digital Solutions, we are revolutionizing the way businesses operate. We are currently seeking a highly motivated Senior Technical Support Specialist to join our elite night shift team. This is a fantastic opportunity for professionals based in Houston, TX or New York who want to work from the comfort of their home while enjoying a premium night shift premium.
Why Join Us?
- Competitive Salary: Earn between $65,000 - $85,000 annually.
- Night Shift Premium: Enjoy a significant pay increase for working off-peak hours.
- 100% Remote: Work from anywhere in the USA.
- Modern Tools: Access to cutting-edge remote collaboration software.
We are committed to excellence and are looking for individuals who thrive in a fast-paced environment.
Responsibilities
- Provide advanced technical support via phone, chat, and email to customers across the US, including Houston, TX and New York.
- Diagnose and resolve complex hardware and software issues remotely with minimal downtime.
- Document all technical interactions and resolutions in our CRM system for continuous improvement.
- Collaborate with cross-functional teams to identify and resolve systemic technical trends.
- Mentor junior support staff and participate in night shift on-call rotation for critical incidents.
- Ensure strict adherence to security protocols and data privacy regulations.
Qualifications
- Minimum of 3 years of experience in technical support, IT helpdesk, or customer service.
- Strong understanding of Windows, macOS, and common networking concepts.
- Excellent written and verbal communication skills; ability to explain technical concepts to non-technical users.
- Must be available to work the Night Shift (typically 10:00 PM - 6:00 AM EST).
- High-speed internet and a dedicated, quiet home workspace are required.
- Ability to troubleshoot using remote desktop tools and VPNs.