Job Description
Are you a tech-savvy problem solver looking for an urgent hiring opportunity? Tennessee Digital Systems is seeking a highly skilled Senior Remote Technical Support Specialist to join our distributed team based in Nashville, TN.
We believe in equipping our team for success. As a remote employee in our Nashville hub, you will receive a fully furnished home office package, including a premium MacBook Pro, dual 27-inch monitors, ergonomic keyboard, mouse, and a high-speed internet stipend. This is your chance to work with cutting-edge technology in a high-growth environment.
What You Will Do:
- Provide advanced technical troubleshooting via phone, chat, and remote desktop for complex hardware and software issues.
- Manage and configure remote equipment to ensure seamless connectivity for all team members.
- Act as a Subject Matter Expert (SME) for internal tools and security protocols.
- Maintain a high standard of documentation in our knowledge base to improve team efficiency.
- Collaborate with cross-functional teams to drive product improvements based on user feedback.
Qualifications:
- Minimum of 3-5 years of experience in Technical Support, IT Help Desk, or Customer Success roles.
- Strong proficiency in Windows, macOS, and Microsoft Office 365.
- Experience with remote access software (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Zendesk, Jira).
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Ability to work independently in a remote setting while maintaining strict data security standards.
Don't miss this chance to advance your career with a company that values your expertise and provides the tools you need to win.
Responsibilities
- Troubleshooting: Diagnose and resolve complex technical issues affecting hardware, software, and network connectivity for remote users.
- Equipment Management: Oversee the provisioning, setup, and maintenance of remote workstations provided to employees.
- Communication: Deliver clear, empathetic, and concise technical guidance to non-technical users.
- Documentation: Create and update detailed technical documentation and runbooks.
- Support Coordination: Coordinate with vendors and internal IT teams for hardware repairs and upgrades.
Qualifications
- Experience: 3+ years in technical support or IT operations.
- Education: Bachelor’s degree in Computer Science, IT, or related field; or equivalent work experience.
- Skills: Deep knowledge of operating systems, cloud services, and remote collaboration tools.
- Soft Skills: Strong problem-solving abilities and a customer-first mindset.
- Flexibility: Ability to adapt to changing technologies and support protocols.