Job Description
Join Boston's premier healthcare network as a Senior Scheduling Coordinator and revolutionize patient care coordination. We're seeking a meticulous professional to optimize complex scheduling operations across our high-volume specialty departments. This high-impact role offers unparalleled growth opportunities in a cutting-edge environment with competitive compensation and comprehensive benefits.
As a key member of our Patient Access team, you'll implement innovative scheduling strategies that enhance provider efficiency and patient satisfaction. Our culture values precision, proactive communication, and continuous improvement – perfect for ambitious coordinators ready to excel in a dynamic urban setting.
Responsibilities
- Coordinate complex multi-specialty scheduling across 15+ physician practices
- Optimize appointment utilization through data-driven forecasting and real-time adjustments
- Implement advanced EHR scheduling protocols (Epic/Cerner) to minimize patient wait times
- Resolve scheduling conflicts with exceptional diplomacy and solution-oriented mindset
- Train and mentor junior scheduling staff on best practices and system utilization
- Analyze scheduling KPIs to identify optimization opportunities and implement improvements
- Collaborate with billing and clinical teams to ensure seamless patient journeys
Qualifications
- Bachelor's degree in Healthcare Administration or related field
- 5+ years of progressive scheduling experience in multi-specialty healthcare
- Expert proficiency in EHR scheduling modules (Epic/Cerner required)
- Proven ability to manage high-volume scheduling with 95%+ accuracy
- Advanced knowledge of HIPAA compliance and patient privacy protocols
- Exceptional problem-solving skills with demonstrated conflict resolution success
- Experience implementing scheduling process improvements in large organizations