Job Description
Join Cincinnati Health Partners as our next Senior Scheduling Coordinator and become the backbone of our patient care operations. We're seeking a highly organized professional to optimize our complex scheduling workflows while delivering exceptional service to patients, physicians, and staff. This premium role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Cincinnati's thriving healthcare sector.
As a key member of our administrative team, you'll leverage advanced scheduling expertise to ensure seamless operations across multiple departments. Your ability to manage competing priorities with precision will directly impact patient satisfaction and clinical efficiency.
Responsibilities
- Coordinate complex multi-specialty physician schedules, including operating room assignments and clinic rotations
- Optimize appointment systems to maximize provider utilization and minimize patient wait times
- Serve as primary liaison between patients, providers, and clinical staff regarding scheduling changes
- Implement and maintain scheduling protocols to ensure compliance with accreditation standards
- Analyze scheduling metrics to identify opportunities for process improvement
- Train new staff on scheduling software and department protocols
- Manage urgent rescheduling requests with professionalism and discretion
Qualifications
- 5+ years of scheduling coordination experience in healthcare or complex service environment
- Expert proficiency in Epic EMR scheduling modules and Microsoft Office Suite
- Certified Medical Scheduler (CMS) or equivalent credential preferred
- Demonstrated ability to manage competing priorities with minimal supervision
- Exceptional communication skills with diverse stakeholders (patients, physicians, executives)
- Strong analytical skills for interpreting scheduling data and KPIs
- Proven track record of implementing process improvements