Job Description
We're seeking a detail-oriented Senior Scheduling Coordinator to join our dynamic healthcare team at Chicago Medical Center. In this pivotal role, you'll orchestrate complex appointment calendars, optimize provider schedules, and ensure seamless patient experiences. If you thrive in fast-paced environments and excel at precision, this is your opportunity to make a tangible impact in patient care coordination.
Responsibilities
- Manage and optimize multi-provider appointment calendars across 15+ departments
- Coordinate complex scheduling for surgical procedures and specialist consultations
- Resolve scheduling conflicts and implement process improvements
- Train junior staff on scheduling protocols and system usage
- Collaborate with billing and clinical teams for accurate documentation
- Implement patient reminder systems to reduce no-show rates by 20%
- Generate weekly scheduling performance reports for department heads
Qualifications
- 3+ years of professional scheduling experience in healthcare
- Expert proficiency in Epic EMR scheduling modules
- Exceptional organizational skills with attention to detail
- Strong conflict resolution and interpersonal communication
- Ability to manage competing priorities in high-pressure situations
- Associate's degree in healthcare administration or related field
- Experience with HIPAA compliance protocols