Job Description
Join Philadelphia Medical Associates as a Senior Scheduling Coordinator and become the backbone of our patient care operations. We're seeking a meticulous professional to optimize our multi-specialty scheduling system while ensuring exceptional patient experiences. This hybrid role (3 days in-office, 2 remote) offers competitive benefits, career growth pathways, and the chance to impact thousands of lives monthly. Our award-winning healthcare team values innovation, collaboration, and work-life balance.
Why Choose Us?
- Comprehensive health/dental/vision insurance
- 401(k) with 6% employer match
- Tuition reimbursement program
- Paid professional development
Responsibilities
- Coordinate complex multi-specialty appointments across 15+ departments
- Implement EMR scheduling protocols to reduce no-shows by 20%
- Manage provider availability and resolve scheduling conflicts proactively
- Train staff on new scheduling technologies and best practices
- Analyze scheduling metrics to optimize patient flow and provider utilization
- Collaborate with billing and clinical teams for seamless care coordination
- Handle VIP patient scheduling with discretion and urgency
Qualifications
- 3+ years of medical scheduling experience in multi-specialty practice
- Expert proficiency in Epic EMR scheduling modules
- Advanced knowledge of HIPAA compliance and patient privacy protocols
- Certified Medical Administrative Assistant (CMA) or equivalent preferred
- Exceptional conflict resolution and communication skills
- Proven ability to manage high-volume scheduling (100+ appointments/day)
- Strong analytical skills with experience in scheduling optimization