Job Description
Join our award-winning healthcare team as a Senior Scheduling Coordinator and become the backbone of our patient care operations. We're seeking a meticulous professional to optimize complex scheduling workflows while delivering exceptional service. This high-impact role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's fastest-growing tech hubs.
Why You'll Love Working Here: Collaborative environment with cutting-edge scheduling technology, professional development stipends, and quarterly team-building events in Raleigh's vibrant downtown district.
Responsibilities
- Coordinate multi-specialty physician schedules across 15+ departments using Epic EMR systems
- Optimize appointment utilization while maintaining 95%+ provider satisfaction metrics
- Manage complex patient rescheduling with precision and empathy during high-volume periods
- Analyze scheduling data to implement efficiency improvements and reduce wait times
- Train and mentor junior scheduling staff on best practices and system protocols
- Liaise between clinical staff, patients, and ancillary departments for seamless care coordination
Qualifications
- 5+ years of experience in healthcare or complex scheduling coordination
- Expert proficiency with Epic EMR scheduling modules and Microsoft Office Suite
- Proven ability to manage competing priorities in fast-paced clinical environments
- Strong analytical skills with data-driven decision-making experience
- Exceptional communication skills with ability to de-escalate challenging situations
- Certified Medical Scheduler (CMS) or equivalent credential preferred
- Bachelor's degree in Healthcare Administration or related field