Job Description
Join our award-winning healthcare team as a Senior Scheduling Coordinator in Charlotte, NC. We're seeking a detail-oriented professional to optimize complex scheduling operations across multiple departments. This high-impact role offers exceptional compensation, career advancement opportunities, and the chance to shape patient care workflows in a dynamic environment.
Our ideal candidate thrives in fast-paced settings, leverages cutting-edge scheduling technology, and demonstrates exceptional communication skills. Enjoy comprehensive benefits including health insurance, 401K matching, and professional development stipends.
Responsibilities
- Coordinate complex multi-specialty medical appointments across 15+ departments
- Optimize provider schedules using Epic EMR and Calendly integration
- Manage patient appointment conflicts with diplomatic resolution strategies
- Analyze scheduling KPIs to reduce wait times by 25% quarterly
- Train staff on advanced scheduling protocols and software updates
- Collaborate with billing department for insurance verification compliance
- Implement process improvements using Lean Six Sigma methodologies
Qualifications
- 5+ years experience in healthcare scheduling coordination
- Expert proficiency in Epic EMR scheduling modules
- Bachelor's degree in Healthcare Administration or related field
- PHR/SPHR certification preferred
- Advanced knowledge of HIPAA compliance protocols
- Proven track record of reducing no-show rates by 15%+
- Exceptional conflict resolution and negotiation skills
- Experience managing high-volume scheduling (1000+ appointments/month)