Job Description
Join NexusTech Solutions as our next Senior Tech Support Specialist and transform how businesses operate in Chula Vista! We're seeking a customer-focused tech enthusiast to deliver exceptional remote IT support to our growing client base. This fully remote position offers the flexibility to work from anywhere while making a tangible impact on local businesses' digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture where your problem-solving skills shine.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments via remote support tools
- Delicate white-glove customer support with 95%+ satisfaction metrics
- Manage endpoint security protocols and patch management for 50+ clients
- Create detailed documentation and SOPs for recurring technical scenarios
- Collaborate with Tier 2 engineers on escalated infrastructure challenges
- Conduct quarterly tech health audits for SMB partners
Qualifications
- 3+ years in remote technical support with proven SLA achievement
- Expertise in Active Directory, VPN configurations, and cloud services
- CompTIA A+/Network+ or equivalent certification required
- Experience with ServiceNow or Jira ticketing systems
- Exceptional written communication for technical documentation
- Ability to work PST business hours (8 AM - 5 PM)
- Spanish bilingual proficiency preferred for Chula Vista clientele