Job Description
Join Cincinnati Innovations Inc. as a Senior Tech Support Specialist and transform your career with our award-winning remote team. We're seeking tech-savvy professionals to deliver elite support for Fortune 500 clients from the comfort of your home office. Enjoy competitive compensation, flexible scheduling, and cutting-edge tools while making a tangible impact on our clients' digital infrastructure.
As a Cincinnati-based pioneer in remote IT solutions, we combine Midwestern work ethic with Silicon Valley innovation. Our remote-first culture offers unparalleled growth opportunities and work-life balance. You'll collaborate with industry experts while supporting critical systems for healthcare, finance, and technology sectors across the United States.
Responsibilities
- Provide Tier 3 technical support for complex enterprise systems including cloud infrastructure and network security
- Diagnose and resolve hardware/software issues via remote access tools (TeamViewer, Splashtop)
- Develop and maintain comprehensive technical documentation and knowledge base articles
- Train junior support staff and mentor remote team members on advanced troubleshooting techniques
- Collaborate with engineering teams to implement system improvements and security patches
- Manage client relationships with SLA adherence and proactive communication
- Contribute to continuous improvement of support protocols and automation scripts
Qualifications
- 5+ years of enterprise-level technical support experience with Windows Server and Linux environments
- CCNA/CompTIA Network+ certification or equivalent network administration expertise
- Proficiency in remote support tools and ticketing systems (Zendesk, ServiceNow)
- Strong scripting abilities in Python or PowerShell for automation tasks
- Experience with cloud platforms (AWS/Azure) and SaaS applications
- Exceptional problem-solving skills with ability to handle high-pressure situations
- Bachelor's degree in Computer Science or related technical field
- Previous remote work experience required