Job Description
Join our dynamic team as an immediate-hire Tech Support Specialist! We're seeking a customer-focused expert to provide exceptional remote technical support to clients across Columbus and beyond. This is your opportunity to make an immediate impact while enjoying the flexibility of remote work.
Why NexusTech? We pride ourselves on innovation, employee growth, and a supportive culture. As a key member of our support team, you'll gain exposure to cutting-edge technologies while advancing your career in a collaborative environment.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support channels
- Provide tier-2 support for Windows/macOS, networking, and cloud services
- Create detailed documentation of troubleshooting procedures and solutions
- Collaborate with cross-functional teams to escalate critical issues
- Conduct system audits to ensure optimal performance and security
- Train clients on best practices for IT security and efficiency
Qualifications
- 3+ years of professional tech support experience with remote support tools
- CompTIA A+/Network+ certification or equivalent experience
- Expert knowledge of Windows 10/11, macOS, and Active Directory
- Proficiency in VPN, RDP, and remote desktop solutions
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities