Job Description
Join Nevada Tech Solutions as a Senior Tech Support Specialist and become the hero of our clients' digital journeys! We're seeking a passionate problem-solver to deliver exceptional remote technical support across Northern Nevada and beyond. As a key member of our customer success team, you'll troubleshoot complex IT issues with expertise and empathy while working in a fully remote environment. Enjoy competitive compensation, comprehensive benefits, and the flexibility to excel from anywhere in Reno.
Why Join Us? We pride ourselves on fostering a culture of innovation and continuous learning. With cutting-edge tools and a collaborative virtual workspace, you'll have everything needed to grow your career while making tangible impacts on our clients' operations.
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote access
- Manage ticket queues with SLA adherence and prioritize critical incidents
- Document solutions in knowledge base for team-wide knowledge sharing
- Train end-users on cybersecurity best practices and system usage
- Collaborate with Tier 2 engineers on network infrastructure challenges
- Monitor system health using AIOps tools to prevent proactive issues
- Contribute to process improvement initiatives for support workflows
Qualifications
- 3+ years of experience in enterprise-level technical support
- Expertise in Windows/macOS, Active Directory, and cloud platforms
- CompTIA A+/Network+ or equivalent industry certification required
- Strong analytical skills with ability to troubleshoot under pressure
- Excellent written/verbal communication with customer-first mindset
- Experience with Zendesk, Jira, or similar ticketing systems
- Proficient in VPN/RDP connections and remote support tools