Job Description
We are seeking a dedicated Senior Technical Support Specialist to join our high-impact remote team. If you thrive in a fast-paced environment and enjoy solving complex technical problems for our US-based clients, this is the perfect opportunity for you.
As a key member of our support team, you will provide exceptional service during our critical night shift hours, ensuring our global clients experience zero downtime. You will act as a bridge between our clients and our engineering teams, diagnosing issues and delivering solutions efficiently.
Why Join Us?
- 100% Remote: Work from the comfort of your home anywhere in the US.
- Night Shift Benefits: Enjoy a competitive salary with a 25% shift differential and increased schedule flexibility.
- Growth Opportunities: Clear pathways to technical lead and management roles.
Don't miss this chance to advance your career with a leading US-based tech company. Apply today!
Responsibilities
- Monitor and respond to technical support tickets via our ticketing system (Zendesk/Salesforce) during night shift hours.
- Troubleshoot complex software and hardware issues for clients across the United States.
- Document all technical interactions, resolutions, and system updates in our knowledge base.
- Collaborate closely with the Development and QA teams to escalate bugs and provide feedback on user experience.
- Maintain a high level of customer satisfaction by providing clear, concise, and empathetic communication.
- Conduct periodic system checks and preventive maintenance to ensure client infrastructure stability.
Qualifications
- High school diploma or GED required; Bachelor’s degree in Computer Science or related field preferred.
- Minimum of 3 years of experience in technical support, IT helpdesk, or customer service.
- Must be available to work Night Shifts (10:00 PM – 6:00 AM EST/PST).
- Strong problem-solving skills with the ability to diagnose root causes quickly.
- Excellent written and verbal communication skills in English.
- Proficiency with remote support tools (TeamViewer, LogMeIn) and ticketing systems.