Job Description
We are seeking a highly skilled Senior Technical Support Specialist to join our dynamic team in Los Angeles. This is a unique opportunity to work in a remote-first environment with a focus on flexible hours and weekend shifts. If you are looking for a job that offers autonomy, excellent work-life balance, and the chance to work from anywhere, this is the role for you.
At Apex Digital Solutions, we believe in empowering our employees with the tools they need to succeed. You will be part of a cutting-edge support team that handles complex technical issues for a diverse client base, all while enjoying the freedom of a remote work schedule.
Responsibilities
- Provide top-tier technical support and troubleshooting for hardware and software issues via remote channels.
- Manage and resolve incoming support tickets with a focus on speed and accuracy.
- Collaborate with cross-functional teams to improve documentation and standard operating procedures.
- Conduct training sessions for new remote employees on company tools and protocols.
- Monitor system performance and proactively identify potential issues before they impact users.
- Ensure 100% customer satisfaction ratings by maintaining a professional and empathetic demeanor.
Qualifications
- Minimum of 2-4 years of experience in technical support, IT help desk, or customer service.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills in English.
- Demonstrated ability to work independently in a remote setting.
- Must be available to work a weekend shift as part of the rotation.
- Associate degree or Bachelor's degree in Computer Science, Information Technology, or related field preferred.