Job Description
Are you an experienced IT professional looking for a fully remote opportunity with top-tier equipment provided? Apex Tech Solutions is seeking a dedicated Technical Support Specialist to join our expanding team in the Jacksonville area.
We believe that working from home should be comfortable and productive. That's why we cover all your hardware costs. You will receive a high-performance Laptop, 27-inch Monitor, Ergonomic Keyboard, and Noise-cancelling Headset delivered directly to your home.
In this role, you will serve as the first line of defense for our clients, resolving technical issues remotely and ensuring seamless business operations.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via remote access tools.
- Manage and deploy company-provided equipment (laptops, peripherals) to remote employees.
- Diagnose and troubleshoot connectivity issues, OS errors, and application conflicts.
- Respond to incoming support tickets and emails with a focus on rapid resolution and customer satisfaction.
- Document all technical issues and resolutions in the internal knowledge base.
- Collaborate with the IT infrastructure team to improve remote connectivity and security protocols.
- Conduct end-user training sessions on new software and security best practices.
Qualifications
- Minimum of 2-3 years of experience in IT support or help desk roles.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and troubleshooting methodologies.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, AnyDesk) and VPNs.
- Ability to work independently in a remote environment without constant supervision.
- Excellent verbal and written communication skills with a customer-first mindset.
- Able to obtain and maintain a valid US work authorization.
- CompTIA A+ or Network+ certification is a strong plus.