Job Description
We are seeking a dedicated Technical Support Specialist to join our elite fully remote team based in North Carolina. We pride ourselves on offering a premium work-from-home experience, which includes outfitting your home office with the latest technology, high-performance equipment, and ergonomic furniture.
In this pivotal role, you will be the technical lifeline for our enterprise clients, resolving complex issues and ensuring seamless operations from the comfort of your home. If you are a problem-solver who thrives in a virtual environment, we want to hear from you.
Responsibilities
- Provide tier 2 technical support via phone, chat, and email to a diverse client base.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain company-provided equipment, including laptops, docking stations, and headsets.
- Document all support tickets and customer interactions accurately in the CRM system.
- Collaborate with cross-functional engineering teams to improve remote infrastructure and user experience.
- Conduct remote training sessions for clients on new software and security protocols.
Qualifications
- 1-3 years of professional experience in IT support, Helpdesk, or Customer Service.
- Strong troubleshooting skills for Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a customer-first mindset.
- Experience working remotely and managing provided equipment is highly preferred.
- High-speed internet and a dedicated, noise-free workspace are mandatory.