Job Description
Join TechNova Solutions as an Entry-Level Remote Associate! We're urgently hiring ambitious professionals for our Boston-based tech team. Enjoy full remote flexibility with all equipment provided – laptop, monitor, peripherals, and software included. No commute, no office politics, just pure innovation from home. Perfect for recent graduates or career changers ready to launch their tech journey in a supportive, growth-oriented environment.
Responsibilities
- Provide Tier 1 technical support for software and hardware issues via remote channels
- Assist in configuring and deploying company-issued equipment to remote team members
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on system monitoring and basic troubleshooting
- Participate in daily stand-ups and sprint planning sessions
- Contribute to quality assurance testing of new features
- Adhere to IT security protocols and data protection standards
Qualifications
- Associate's degree or equivalent experience in IT, Computer Science, or related field
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong written and verbal communication skills
- Ability to troubleshoot hardware and software issues independently
- Proficiency with remote collaboration tools (Slack, Zoom, Jira)
- Self-motivated with excellent time management skills
- Willingness to learn new technologies and adapt to changing environments