Job Description
Join Fort Worth Solutions' award-winning team as a Remote Customer Service Representative! We're urgently seeking motivated professionals in Fort Worth, TX to deliver exceptional customer experiences from home with flexible hours. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while working remotely.
Why Choose Us?
- Industry-leading training and certification programs
- Health insurance, 401(k) matching, and paid time off
- Home office stipend and equipment provided
- Collaborative virtual team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions using CRM systems and maintain accurate records
- Meet/exceed performance metrics for resolution time and CSAT scores
- Collaborate with cross-functional teams to improve service quality
- Proactively identify upsell opportunities for existing customers
- Participate in ongoing training for product knowledge updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (remote preferred)
- Exceptional communication and conflict resolution skills
- Proficient with CRM software and MS Office Suite
- Reliable high-speed internet and quiet home office
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Texas residency required for local compliance