Job Description
Join TechConnect Solutions immediately for an exciting full-time remote opportunity in Indianapolis! We're urgently seeking dedicated professionals to join our growing team. Equipment fully provided – no upfront costs! Enjoy competitive compensation, comprehensive benefits, and a supportive virtual work environment. Perfect for candidates seeking stable remote careers with growth opportunities in North Carolina's thriving tech sector.
What We Offer:
• Fully paid work equipment (laptop, headset, peripherals)
• Health, dental, and vision insurance
• 401(k) with company matching
• Flexible schedule options
• Professional development stipend
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with cross-functional teams
- Meet monthly performance metrics
- Participate in ongoing training programs
- Maintain high customer satisfaction scores
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Comfortable with remote work technology
- Ability to work independently and in teams
- Reliable high-speed internet connection
- Must be located in Indianapolis, NC area