Job Description
Immediate Opening: Night Shift Remote Customer Specialist - New Orleans Area
Apex Global Solutions is urgently hiring dedicated professionals for our night shift remote positions. Work from home in New Orleans while supporting global clients with exceptional service. This full-time role offers competitive compensation and benefits for qualified candidates ready to excel in a dynamic remote environment.
What We Offer:
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Remote equipment stipend
- Performance-based bonuses
- Clear advancement pathways
Why Join Us?
As a leader in remote customer support, we provide structured training, flexible scheduling, and a collaborative virtual team culture. Night shift premium pay and exclusive wellness programs set us apart in the industry.
Responsibilities
- Handle inbound/outbound customer communications during night shift hours (10 PM - 6 AM CT)
- Resolve technical inquiries using proprietary CRM and knowledge base systems
- Document interactions and maintain detailed case histories in compliance protocols
- Collaborate with global teams via virtual channels for complex issue resolution
- Meet/exceed KPIs for response time, resolution rate, and customer satisfaction
- Participate in continuous training on product updates and service standards
- Monitor system alerts and escalate critical incidents according to SLA guidelines
Qualifications
- Minimum 2 years customer service or technical support experience
- Proven ability to work independently in remote environments
- Proficiency with ticketing systems (Zendesk/Jira) and MS Office Suite
- Strong problem-solving skills with attention to detail
- Reliable high-speed internet and dedicated home office space
- Flexibility to work rotating weekends during peak seasons
- Experience with CRM platforms (Salesforce preferred)
- Ability to pass criminal background check and drug screening