Job Description
We are urgently hiring a dedicated Remote Night Shift Support Specialist to join our growing team in New York. If you thrive in a fast-paced environment and enjoy helping others solve complex technical problems, this is the perfect opportunity for you.
As a Night Shift Specialist, you will be the first line of defense for our clients during evening hours, ensuring minimal downtime and maximum satisfaction. We offer a competitive compensation package and a fully remote work environment.
Benefits of Joining Our Team:
- 100% Remote position with flexible scheduling.
- Night shift availability (6:00 PM - 2:00 AM EST).
- Competitive hourly rate ($22.00 - $32.00) with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development and career advancement opportunities.
Responsibilities
- Provide top-tier technical support to customers via phone, chat, and email during night hours.
- Diagnose and resolve hardware, software, and network connectivity issues remotely.
- Document all technical interactions, resolutions, and troubleshooting steps in the CRM system.
- Collaborate with the day-shift engineering team to escalate complex issues and ensure continuity.
- Monitor system alerts and perform routine maintenance tasks outside of standard business hours.
- Stay updated on product knowledge and technical documentation to provide accurate solutions.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is preferred.
- 1-2 years of experience in technical support, IT help desk, or customer service.
- Strong troubleshooting skills for Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills with a focus on empathy and patience.
- Ability to work independently and manage time effectively during night shifts.