Job Description
Join Fresno's fastest-growing remote team! We're urgently seeking motivated Customer Service Specialists to provide exceptional support from the comfort of your home. This full-time position offers competitive pay, comprehensive benefits, and the flexibility to thrive professionally while balancing personal commitments. Be part of a company that values your growth and invests in your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and response times
- Contribute to process improvement initiatives
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid settings
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Reliable high-speed internet and dedicated home office space
- Ability to work flexible hours including evenings/weekends as needed
- Passion for delivering outstanding customer experiences