Job Description
Join our award-winning remote team and transform your career with unmatched flexibility! Pacific Connect Solutions is urgently seeking motivated Customer Specialists to serve our growing client base from the comfort of your Long Beach home. Enjoy a competitive salary, comprehensive benefits, and the freedom to structure your workday around your life. As a key member of our 24/7 support ecosystem, you'll directly impact customer satisfaction while advancing your professional skills in a dynamic virtual environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for diverse client portfolios
- Resolve complex technical issues using our proprietary CRM and diagnostic tools
- Collaborate with cross-functional teams to implement service improvements
- Maintain detailed customer interaction records in Salesforce
- Proactively identify upsell opportunities to drive revenue growth
- Contribute to knowledge base documentation and training materials
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
Qualifications
- 3+ years in customer service or technical support roles
- Proficiency with remote work tools (Zoom, Slack, Salesforce)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- High-speed internet connection (minimum 50 Mbps)
- Valid California work authorization
- Experience with CRM platforms (Salesforce preferred)