Job Description
Join our award-winning tech team immediately! We're urgently hiring Remote IT Support Specialists with equipment provided for our Dallas operations. Enjoy the flexibility of remote work while supporting cutting-edge infrastructure with full company-provided hardware and software.
Why TechSolutions? We offer competitive benefits, career growth opportunities, and a supportive remote-first culture. This is your chance to make an impact with minimal barriers to entry.
What You'll Love: No commute, flexible hours, and state-of-the-art equipment delivered to your home. We handle all setup so you can start day one.
Responsibilities
- Provide Tier 2/3 remote technical support for enterprise clients via phone, chat, and video
- Diagnose and resolve hardware/software issues using company-provided diagnostic tools
- Deploy and configure provided equipment (laptops, peripherals, security tools)
- Document incidents and solutions in our ticketing system with precision
- Collaborate with cross-functional teams to resolve complex infrastructure challenges
- Conduct remote system maintenance and security updates
- Train clients on new technologies and best practices
Qualifications
- 3+ years of IT support experience with remote work proficiency
- CompTIA A+/Network+ certification or equivalent
- Expertise in Windows/macOS troubleshooting and networking
- Strong communication skills with ability to explain technical concepts clearly
- Experience with ticketing systems (ServiceNow, Zendesk)
- Self-motivated with ability to manage priorities independently
- Valid US work authorization and home office space