Job Description
Join our award-winning remote team immediately! NexusConnect Solutions is urgently hiring motivated professionals for fully remote tech support positions based in Seattle. We provide all necessary equipment including laptops, headsets, and ergonomic furniture – just bring your expertise!
Enjoy competitive compensation, comprehensive benefits, and flexible scheduling while supporting Fortune 500 clients. This is your opportunity to join a forward-thinking company with rapid career growth paths.
Responsibilities
- Provide exceptional technical support via phone, chat, and email
- Diagnose and resolve hardware/software issues remotely
- Document cases accurately in CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Maintain high customer satisfaction metrics
- Participate in ongoing training programs
- Adhere to strict security protocols
Qualifications
- 2+ years of technical support experience
- Proficient in Windows/macOS troubleshooting
- Excellent written and verbal communication
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- High-speed home internet connection required
- Strong problem-solving and analytical skills
- Available for flexible shifts including weekends