Job Description
Join TechFlow Solutions' award-winning IT support team and become the hero behind our client's seamless digital experiences! We're urgently seeking passionate Remote Tech Support Specialists to deliver exceptional service from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career growth in a cutting-edge tech environment.
Why TechFlow Solutions? We pride ourselves on fostering innovation, work-life balance, and a culture where your expertise directly impacts business success. As a remote-first company, we invest heavily in your professional development and provide state-of-the-art equipment to ensure your success.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote desktop for enterprise clients
- Diagnose and resolve complex hardware/software issues across Windows/macOS/Linux systems
- Manage ticket lifecycle in ServiceNow with SLA adherence and detailed documentation
- Collaborate with engineering teams on escalations and root cause analysis
- Conduct proactive system health checks and preventative maintenance
- Develop and maintain technical documentation and knowledge base articles
- Mentor junior support staff and contribute to process improvement initiatives
Qualifications
- 3+ years of enterprise-level technical support experience
- Expertise in Active Directory, VPN, and cloud infrastructure (AWS/Azure)
- CompTIA A+/Network+ or equivalent certification required
- Strong proficiency in remote support tools (TeamViewer, AnyDesk, ScreenConnect)
- Excellent written/verbal communication and problem-solving skills
- Ability to work independently with minimal supervision in a remote setting
- Experience with ServiceNow or similar ITSM platforms
- Valid US work authorization and reliable home internet connection