Job Description
Join Phoenix Connect Solutions' dynamic remote team! We're urgently hiring passionate Customer Service Specialists to deliver exceptional experiences from home. Enjoy flexible schedules, comprehensive benefits, and career growth opportunities in a supportive environment. Your impact drives our success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify process improvement opportunities
- Train on new products/services quarterly
- Support weekend/holiday rotation as needed
Qualifications
- 2+ years customer service experience
- Proficient in Zendesk/Salesforce CRM platforms
- Excellent written/verbal communication skills
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ability to work independently and self-manage
- Experience in SaaS or tech industry preferred
- U.S. work authorization required