Job Description
Are you ready for a career that offers the best of both worlds?
Apex Digital Solutions is currently seeking highly motivated Night Shift Customer Support Specialists to join our remote team. We are urgently hiring for positions available in Ohio, offering the flexibility of a Work From Home environment.
In this role, you will be the voice of our brand, providing top-tier technical support to clients across the nation. Whether you are looking to work from the comfort of your home in Columbus or seeking a remote opportunity, we provide the training, tools, and support you need to succeed.
Why Join Us?
- Flexible working hours tailored to your schedule.
- Competitive hourly pay with performance bonuses.
- Comprehensive benefits package for full-time employees.
- Opportunity to work with cutting-edge technology.
Responsibilities
- Provide exceptional technical support to customers via chat, email, and phone during night shift hours (e.g., 10:00 PM - 6:00 AM).
- Diagnose and troubleshoot software, hardware, and network issues with a focus on remote resolution.
- Maintain accurate and up-to-date customer records in our CRM systems.
- Collaborate with the day shift team to ensure seamless service continuity and issue resolution.
- Stay updated on product knowledge and escalate complex technical issues to senior engineers.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Must have a reliable high-speed internet connection and a dedicated workspace free from noise.
- Willingness to work flexible night shift schedules.
- Strong problem-solving skills and ability to work independently in a remote setting.
- Excellent verbal and written communication skills.