Job Description
Join our award-winning remote team immediately! We're urgently seeking motivated Customer Service Specialists to deliver exceptional experiences from home. Enjoy the flexibility of remote work with full equipment provided.
Perks include:
- State-of-the-art home office setup (laptop, headset, monitor)
- Comprehensive health benefits and 401(k)
- Flexible scheduling and PTO
- Professional development stipend
- Virtual team-building events
Make an impact while enjoying Philadelphia's vibrant culture - all from your home office!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and payments using proprietary CRM systems
- Maintain detailed records in Salesforce and internal databases
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for CSAT, resolution time, and first-contact resolution
- Participate in continuous improvement initiatives
- Train on new products/services quarterly
Qualifications
- 2+ years customer service experience (remote preferred)
- Proficiency with CRM tools (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Ability to work independently in a home environment
- High-speed internet access and quiet workspace
- Strong problem-solving and multitasking abilities
- Reliable transportation for occasional in-person meetings
- Must pass background check and drug screening