Job Description
Join NexaTech Solutions as a Remote Night Shift Specialist and transform your career! We're urgently hiring dedicated professionals in Charlotte, NC for flexible night shift roles with competitive pay. Enjoy the freedom of working from home while supporting critical operations during off-peak hours. Our cutting-edge remote infrastructure ensures seamless collaboration and growth opportunities. Apply today to become part of our innovative team!
Responsibilities
- Monitor and resolve system alerts during night shift hours (11 PM - 7 AM)
- Provide 24/7 technical support for internal teams and global clients
- Execute scheduled system maintenance and updates with precision
- Document incident reports and escalations using ticketing systems
- Collaborate with day-shift teams for seamless handover processes
- Adhere to strict SLAs and security protocols
Qualifications
- 2+ years of remote IT support or operations experience
- Proficiency with ticketing systems (e.g., Jira, Zendesk)
- Strong problem-solving skills under pressure
- Reliable high-speed internet and dedicated home office
- Ability to work independently with minimal supervision
- Flexibility to cover variable night shift schedules
- CompTIA Network+ or equivalent certification preferred