Job Description
We are urgently hiring a dedicated Remote Customer Support Specialist based in Houston, TX. Join our dynamic team and enjoy the flexibility of working from home with all necessary equipment provided. If you have a passion for technology and customer service, this is the opportunity for you.
As a key member of our support team, you will troubleshoot technical issues, ensure client satisfaction, and maintain high standards of service from the comfort of your home office.
Responsibilities
- Provide Technical Assistance: Troubleshoot hardware and software issues for clients via phone and remote desktop tools.
- Equipment Management: Receive, set up, and configure provided equipment (laptops, monitors, peripherals) at your home office.
- Customer Communication: Deliver clear, professional, and empathetic support to a diverse client base.
- Documentation: Accurately log support tickets and update client records in our CRM systems.
- Remote Collaboration: Coordinate with the engineering and sales teams to resolve complex technical roadblocks.
- Training: Complete mandatory remote onboarding and ongoing skill development training.
Qualifications
- High School Diploma: or equivalent GED required.
- Technical Proficiency: Strong understanding of Windows/MacOS, office software, and internet connectivity.
- Reliable Internet: High-speed, stable internet connection required for remote work.
- Home Office Setup: A dedicated, quiet workspace and a reliable computer (we provide the computer).
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving: Ability to diagnose issues and implement effective solutions quickly.