Job Description
We are urgently hiring a skilled Remote Technical Support Specialist for our Boston-based team. This is a fully remote position, but we require you to be based in the Greater Boston area to facilitate quarterly team retreats and in-office collaboration days.
Why Join Us?
We offer a premium compensation package and a fully equipped home office. We believe in empowering our remote workforce with top-tier technology, so we provide all necessary equipment directly to your doorstep.
Equipment Provided: New MacBook Pro, 27-inch 4K Monitor, Ergonomic Chair, Noise-Canceling Headphones, and High-Speed Internet Stipend.
Responsibilities
- Provide exceptional technical support via phone, email, and remote desktop tools to a diverse client base.
- Diagnose and resolve complex hardware and software issues efficiently.
- Manage and maintain the remote work environment, ensuring all provided equipment is functioning optimally.
- Document all technical issues and resolutions in our CRM system.
- Collaborate with the Boston engineering team to improve remote service protocols.
- Conduct weekly virtual training sessions for new team members.
Qualifications
- Minimum of 2 years of experience in Technical Support or Help Desk roles.
- Proficiency with remote access tools (TeamViewer, LogMeIn) and troubleshooting Windows and macOS operating systems.
- Strong verbal and written communication skills with a focus on customer service.
- Must be currently located in Boston, MA (or willing to commute for on-site events).
- Ability to work independently in a remote setting with a high degree of self-motivation.
- Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field.