Job Description
Join our award-winning customer support team and deliver exceptional service from the comfort of your home in Virginia Beach! Coastal Connect Solutions is urgently seeking empathetic and tech-savvy individuals to join our remote workforce. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real difference in customers' lives. We provide all necessary equipment and training – no commute required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and patience
- Document interactions accurately in CRM systems while maintaining data privacy standards
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics including resolution time and customer satisfaction scores
- Identify opportunities to improve service processes and customer experience
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- High school diploma or equivalent; college degree preferred
- Proficient in Windows OS, CRM software, and typing (40+ WPM)
- Quiet home office with reliable high-speed internet
- Exceptional communication skills with strong problem-solving abilities
- Ability to work flexible shifts including evenings and weekends
- U.S. residency and eligibility to work in Virginia