Job Description
Join FlexiWork Solutions and transform your work-life balance with our remote customer service specialist position. Enjoy the freedom of flexible hours and weekly pay while serving clients from the comfort of your Fort Worth home. We're seeking empathetic communicators to deliver exceptional support experiences through digital channels.
This role is perfect for students, parents, or professionals seeking autonomy. No commute required – just reliable internet and a dedicated workspace. Our modern virtual training ensures you're set up for success from day one.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95% satisfaction rate
- Process orders, returns, and refunds using Salesforce CRM
- Collaborate with support team via Slack for complex issue escalation
- Maintain detailed case notes in compliance with PCI-DSS standards
- Identify upsell opportunities during customer interactions
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in remote or hybrid setting
- Proficient in typing (45+ WPM) and CRM software
- Excellent written and verbal communication skills
- Self-motivated with ability to manage independent schedule
- Reliable high-speed internet and quiet home office
- Available to work evenings/weekends based on client needs