Job Description
Join our dynamic remote team as a Weekend Customer Support Specialist and transform your weekends into a rewarding career opportunity! NexaCare Solutions is seeking empathetic professionals to deliver exceptional customer experiences from the comfort of their homes. This role offers flexible weekend hours (Saturday/Sunday) with full benefits and growth potential. Be part of an innovative healthcare technology company making a real difference in patients' lives.
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries from patients nationwide
- Resolve billing, scheduling, and technical issues with precision and empathy
- Maintain detailed case documentation in HIPAA-compliant systems
- Collaborate with clinical teams to address complex patient needs
- Meet/exceed quality metrics (CSAT, FCR, AHT) while maintaining compliance
- Participate in weekend shift rotations and training sessions
Qualifications
- Minimum 2 years customer service experience in healthcare/tech
- Proficient with CRM tools (Salesforce preferred) and MS Office Suite
- Strong problem-solving skills with ability to multitask in fast-paced environments
- Exceptional communication skills and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Available for consistent Saturday/Sunday shifts (8:00 AM - 8:00 PM PST)
- Must pass background check and HIPAA compliance training