Job Description
Join our award-winning remote team as a Weekend Customer Support Specialist! Enjoy 100% work-from-home flexibility while delivering exceptional service to clients across Raleigh and beyond. This role offers competitive pay, comprehensive training, and a supportive virtual environment designed for weekend warriors seeking work-life balance.
Why You'll Love This Role:
- 100% remote work with no commute
- Weekend shifts (Sat-Sun 8 AM - 8 PM EST)
- Career advancement opportunities
- Equipment stipend provided
- Health & wellness benefits
Responsibilities
- Resolve customer inquiries via phone, chat, and email
- Process orders and troubleshoot technical issues
- Maintain detailed case documentation in CRM systems
- Collaborate with weekday teams for seamless handoffs
- Identify upsell opportunities during customer interactions
- Adhere to SLA metrics and quality standards
- Participate in bi-weekly virtual team meetings
Qualifications
- 1+ years customer service experience
- High-speed home internet required
- Weekend availability (non-negotiable)
- Proficient in Microsoft Office suite
- Exceptional written and verbal communication
- Ability to work independently in remote setting
- Basic troubleshooting skills for common tech issues
- Positive attitude under pressure