Job Description
Join our innovative team as a Weekend Remote Customer Support Specialist! We're seeking tech-savvy professionals in the Detroit area to deliver exceptional service during weekend shifts. Enjoy the flexibility of remote work while making a real impact in our growing tech community.
What We Offer:
- Competitive weekend shift premiums
- Full remote work flexibility
- Career advancement opportunities
- Cutting-edge tech tools
Responsibilities
- Resolve customer inquiries via phone, email, and chat during weekend shifts
- Troubleshoot technical issues for SaaS products
- Document cases in CRM systems with precision
- Collaborate with weekday support teams for seamless handoffs
- Maintain high CSAT scores (target: 95%+)
- Identify and escalate complex technical issues
- Participate in bi-weekly weekend team meetings
Qualifications
- 2+ years customer support experience
- Proficiency with Zendesk/Zendesk Suite
- Exceptional written and verbal communication
- Self-motivated with strong time management
- Reliable high-speed internet connection
- Weekend availability (Sat/Sun 8AM-8PM EST)
- Experience with remote work tools (Slack, Zoom)