Job Description
Are you looking for a job that fits your lifestyle? Horizon Tech Solutions is seeking a dedicated Weekend Remote Customer Support Specialist to join our growing team in Albuquerque, NM. We offer a flexible working environment that allows you to balance your personal life with a rewarding career.
In this role, you will be the first point of contact for our clients, providing top-tier technical assistance and resolving issues efficiently. While this position is based in Albuquerque, you will be supporting our operations across the United States, including our North Carolina branch.
Why Join Us?
- Flexible Hours: Enjoy the freedom of a weekend shift with no weekend overtime.
- Remote Work: Work from the comfort of your home in Albuquerque.
- Competitive Pay: Earn between $20 and $28 per hour depending on experience.
- Professional Growth: Opportunities for advancement within the tech sector.
We are looking for self-motivated individuals who are comfortable working independently and thrive in a fast-paced remote environment.
Responsibilities
- Provide exceptional customer service and technical troubleshooting via phone, email, and chat.
- Manage and resolve incoming tickets and support requests with a focus on weekend availability.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the team in North Carolina to ensure consistent service quality.
- Stay updated on product knowledge and new software features.
- Identify trends in customer issues and suggest process improvements.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer support or technical assistance.
- Reliable high-speed internet connection and a dedicated workspace.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Willingness to work weekends (Saturday and Sunday).
- Familiarity with remote work tools (Zoom, Slack, etc.) is a plus.