Job Description
Are you a weekend warrior looking for the perfect work-life balance?
Crescent City Tech Solutions is seeking a dedicated Weekend Remote Customer Support Specialist to join our expanding team in New Orleans, Louisiana. If you thrive in a flexible environment and excel at providing top-tier service outside of standard business hours, we want to meet you.
In this role, you will be the voice of our brand, helping clients troubleshoot technical issues and navigate our platform from the comfort of your home every Saturday and Sunday. Enjoy the flexibility of remote work while contributing to a vibrant team culture in the heart of NOLA.
Responsibilities
- Provide exceptional technical support and customer service to clients via phone, email, and live chat during weekend shifts.
- Diagnose and troubleshoot hardware and software issues for remote users with a focus on quick resolution.
- Document all customer interactions, solutions, and feedback in our CRM system accurately and thoroughly.
- Collaborate with the weekday support team to ensure seamless continuity of customer care.
- Stay updated on product knowledge and new software releases to assist customers effectively.
- Maintain a professional home office environment and adhere to company productivity standards.
- Escalate complex technical issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree or technical certification preferred.
- Must be legally authorized to work in the United States.
- Must reside within the Greater New Orleans, LA area.
- Demonstrable experience in customer service or technical support (remote or onsite).
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently with minimal supervision on weekends.
- Strong problem-solving skills and a patient, empathetic communication style.