Job Description
Join Omaha Tech Solutions as a Weekend Remote Customer Support Specialist and enjoy a flexible schedule while making a meaningful impact! We're seeking tech-savvy individuals to provide exceptional support to our clients during weekend shifts. This fully remote position offers the perfect work-life balance for those seeking weekend-only opportunities in the Omaha area.
As a key member of our support team, you'll troubleshoot technical issues, resolve customer inquiries, and contribute to our mission of delivering outstanding service. Enjoy the freedom to work from anywhere in Omaha while building valuable experience in a dynamic tech environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts
- Troubleshoot and resolve technical issues for hardware/software products
- Document cases accurately in our CRM system
- Collaborate with internal teams to escalate complex issues
- Meet performance metrics including response times and resolution rates
- Provide product training to customers
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Strong troubleshooting skills for common tech issues
- Excellent written and verbal communication skills
- Proficiency with CRM software and ticketing systems
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Flexibility to work Saturdays and Sundays