Job Description
Join our award-winning team as a Weekend Remote Support Specialist! We provide all necessary equipment for seamless home-based work, including high-speed internet, ergonomic peripherals, and secure VPN access. This role offers weekend flexibility while serving clients across Albuquerque and Texas with industry-leading technical support.
Perks You'll Love:
- Free equipment delivery and setup
- Competitive weekend shift premiums
- Comprehensive virtual training program
- Health benefits for part-time employees
Responsibilities
- Deliver exceptional technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document cases in CRM system with precision
- Collaborate with weekday support teams for seamless handoffs
- Maintain security protocols during remote sessions
- Meet SLA targets for weekend response times
Qualifications
- 2+ years in IT customer support
- Certifications (CompTIA A+/Network+ preferred)
- Proven weekend availability (Sat/Sun shifts)
- Experience with remote desktop tools
- Strong diagnostic and problem-solving skills
- Ability to work independently in remote environment
- Valid US work authorization