Job Description
Are you a detail-oriented professional looking for a Work From Home opportunity with a Weekend Shift schedule?
Join our award-winning team in Milwaukee, WI (100% Remote) and enjoy the flexibility of working from your own home. We are currently seeking passionate individuals to join our technical support department.
Why Apply?
- 100% Remote: Work from anywhere in the United States.
- Weekend Schedule: Enjoy a consistent schedule working Saturday and Sunday.
- Competitive Pay: Earn between $18.00 - $25.00 per hour based on experience.
- Professional Growth: Opportunities for career advancement within a growing tech company.
Responsibilities
- Provide exceptional technical support to clients via phone, chat, and email during weekend hours.
- Manage and resolve incoming support tickets within established Service Level Agreements (SLAs).
- Troubleshoot hardware and software issues for remote users and guide them through solutions.
- Document customer interactions, issues, and resolutions accurately in our CRM system.
- Collaborate with the on-site team to identify trends and improve service protocols.
- Stay updated on product features and technical knowledge to provide accurate assistance.
Qualifications
- High-speed internet connection (minimum 25 Mbps recommended).
- Availability to work weekends (Saturday and Sunday) as required.
- 2+ years of experience in technical support or customer service is preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficient in Microsoft Office Suite and basic computer troubleshooting.
- Excellent verbal and written communication skills.