Job Description
Join TechSolve Inc. as a Remote Equipment Specialist and enjoy a full-time work-from-home position with all equipment provided! We're seeking talented professionals in Ohio and Illinois to deliver exceptional technical support from anywhere in the US. As a key member of our dynamic team, you'll receive a complete home office setupâincluding high-performance laptops, dual monitors, ergonomic chairs, and all necessary peripheralsâzero cost to you. This is your chance to build a rewarding career with industry-leading benefits while maintaining work-life balance in a fully remote environment.
At TechSolve, we value innovation and employee growth. You'll collaborate with cross-functional teams, solve complex technical challenges, and contribute to cutting-edge projects that impact thousands of users. Our comprehensive onboarding program ensures you're set up for success from day one, with ongoing training and professional development opportunities.
Responsibilities
- Manage and troubleshoot provided remote equipment including laptops, peripherals, and connectivity solutions
- Delve technical support to clients via phone, chat, and video platforms
- Proactively monitor equipment performance and implement preventive maintenance
- Document all support interactions and maintain accurate technical records
- Collaborate with engineering teams to resolve complex system issues
- Train clients on equipment usage and best practices
- Stay current with emerging technologies and industry standards
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support or hardware troubleshooting
- Strong knowledge of Windows/macOS, networking, and peripheral systems
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Must reside in Ohio or Illinois
- Reliable high-speed internet connection