Job Description
Are you ready to take your career to the next level?
Apex Digital Systems is urgently hiring a skilled Remote Technical Support Specialist to join our dynamic team in Dallas, Texas. We offer a highly flexible schedule and a competitive compensation package for the right candidate.
In this role, you will be the first point of contact for our clients, ensuring their technical needs are met with precision and empathy. If you thrive in a remote environment and enjoy solving complex problems, we want to hear from you.
Responsibilities
- Resolve Technical Issues: Provide tier-1 and tier-2 technical support for hardware, software, and network connectivity via phone, email, and chat.
- Customer Advocacy: Deliver exceptional customer service by actively listening to client concerns and providing clear, jargon-free solutions.
- Documentation: Maintain accurate and up-to-date records of all support tickets, resolutions, and customer interactions in our CRM system.
- System Maintenance: Assist in the deployment of patches, updates, and security configurations where applicable.
- Collaboration: Work closely with the engineering and product teams to escalate complex issues and provide feedback on user experience.
- Flexible Scheduling: Adapt to varying peak hours and provide support during flexible time slots as requested by management.
Qualifications
- Experience: Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Technical Skills: Proficiency in troubleshooting Windows/macOS, Microsoft Office Suite, and basic network concepts (DNS, IP addressing).
- Communication: Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Remote Readiness: Must have a dedicated home office environment and high-speed, stable internet connection.
- Time Management: Ability to manage multiple tickets simultaneously and prioritize effectively.
- Location: Must reside in the Dallas, TX area (or be willing to work fully remote).