Job Description
Join Detroit's premier tech firm as a Weekend Shift Remote Customer Specialist! We're seeking energetic professionals to deliver exceptional support during weekend hours while working fully remotely. Enjoy competitive pay, flexible scheduling, and the opportunity to be part of a dynamic team serving Detroit's growing tech community. This role offers stability, growth opportunities, and the perfect work-life balance for weekend professionals.
Responsibilities
- Provide exceptional customer support via phone, chat, and email during weekend shifts (Sat-Sun)
- Resolve technical inquiries and troubleshoot software/hardware issues efficiently
- Document interactions in CRM systems with precise attention to detail
- Collaborate with weekday teams to ensure seamless customer handoffs
- Identify and escalate complex issues to senior specialists
- Maintain comprehensive knowledge of product updates and policies
- Contribute to process improvement initiatives for weekend operations
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Proficient with remote work tools (Slack, Zoom, Zendesk)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and technical aptitude
- Ability to work independently with minimal supervision
- Weekend availability is mandatory (Saturday/Sunday shifts)
- Previous remote work experience strongly preferred