Job Description
Are you a tech-savvy problem solver looking for a rewarding career with a flexible schedule? We are seeking a dedicated Weekend Support Specialist to join our elite remote team based in Raleigh, NC.
Enjoy the freedom of working 100% from home while supporting our enterprise clients during high-demand weekend hours. We pride ourselves on a premium work culture that values your time, offers competitive compensation, and provides the tools you need to succeed.
Why Join Us?
- 100% Remote Work: No commute, no office politics, just results from your home office.
- Weekend Premium: Competitive hourly pay with shift differentials.
- Professional Growth: Clear pathways for career advancement within the tech industry.
Core Responsibilities:
As our Weekend Specialist, you will be the first line of defense for our clients, ensuring seamless technical operations over the weekend.
Responsibilities
- Provide exceptional technical support via phone, email, and remote desktop tools to resolve customer issues efficiently.
- Diagnose and troubleshoot hardware, software, and network connectivity problems.
- Manage and prioritize technical support tickets within strict Service Level Agreements (SLAs).
- Document all interactions, resolutions, and technical steps taken in our CRM system.
- Collaborate with the week-day support team to escalate complex issues and share knowledge.
- Stay updated on product knowledge and new technical procedures to deliver accurate information.
Qualifications
- Minimum of 2 years of experience in technical support, helpdesk, or customer service roles.
- Must be available to work weekends (Saturday and Sunday) on a consistent schedule.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Strong verbal and written communication skills with the ability to explain technical concepts clearly.
- Proficiency with Microsoft Office Suite and remote support software (e.g., TeamViewer, LogMeIn).
- Ability to work independently with a high level of self-motivation and accountability.