Job Description
Join ConnectCare Solutions as a Work From Home Customer Service Representative and become the voice of our valued clients! We're urgently seeking empathetic professionals to deliver exceptional support in a flexible remote environment. As a key member of our Oklahoma City-based team, you'll resolve inquiries, build customer relationships, and contribute to our award-winning service culture. Enjoy competitive pay, comprehensive benefits, and the freedom to excel from your home office. No commute, no office politics – just rewarding work that makes a difference. Apply today to start your career with a company that invests in its people!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications while maintaining accuracy
- Document interactions in CRM systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance metrics including CSAT and resolution times
- Continuously update product knowledge through training materials
- Identify opportunities to enhance customer experience and provide feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills and active listening
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Available to work flexible shifts including evenings/weekends
- US citizenship or legal authorization to work in the US