Job Description
Join our award-winning team as a remote Customer Service Representative and deliver exceptional experiences from the comfort of your home. We're seeking empathetic professionals to support our Chicago-based clients with seamless, high-quality interactions. Enjoy flexible scheduling, comprehensive benefits, and ongoing training while making a tangible impact on customer satisfaction.
As a key member of our support ecosystem, you'll resolve inquiries efficiently, build lasting client relationships, and contribute to our industry-leading service standards. This is your opportunity to thrive in a dynamic, remote-first environment with growth potential and competitive compensation.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with internal teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in continuous improvement initiatives and feedback sessions
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with clear, professional phone etiquette
- Strong problem-solving abilities and emotional intelligence
- High-speed internet connection and quiet home office environment
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent; college degree preferred