Job Description
Join our elite remote team as a Customer Service Representative in Charlotte, NC! We're urgently hiring empathetic professionals to deliver exceptional support experiences. Enjoy the flexibility of working from home with full benefits and career growth opportunities. Apply today and become part of our award-winning customer experience team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with precision
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Maintain performance metrics including CSAT and resolution rates
- Proactively identify upsell opportunities to enhance customer value
- Participate in ongoing training to master product knowledge
Qualifications
- Minimum 2 years customer service experience in remote settings
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- High-speed home internet and quiet workspace required
- Available for flexible shifts including evenings/weekends
- Associate degree or equivalent professional certification
- Experience with B2B SaaS products highly valued